Refund policy

Return and Replacement Policy

Last updated: August 25, 2026

Due to hygiene, health, and safety reasons, products sold by Moringa Pakistan are non-returnable and non-refundable after delivery. This includes food items, herbal products, supplements, teas, powders, soaps, oils, skincare products, personal-care products, and wellness products.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, leaking, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

• Your name and order number
• Clear photographs of the parcel and product
• A short video of the issue or unboxing video, where available
• A brief description of the problem

After verifying the claim, Moringa Pakistan will arrange a replacement for the affected product without any additional delivery charges.

Claims submitted more than 48 hours after delivery may not be accepted.

Non-Eligible Cases

A replacement will not be provided for:

• Change of mind after delivery
• Products that have been used, consumed, or damaged after delivery
• Dislike of a product’s taste, fragrance, texture, colour, or personal results
• Damage caused by improper use or storage
• Claims submitted without sufficient order details or evidence
• Products purchased from an unauthorized seller

Replacement Process

Please contact us before sending any product back. Products returned without prior approval will not be accepted.

Once your claim has been reviewed and approved, our team will provide the replacement instructions. If the same product is unavailable, we will contact you to arrange a suitable alternative.

Contact Us

Email: moringapakistanltd@gmail.com
WhatsApp: +92 302 4272641

This policy does not limit any rights available to customers under applicable consumer protection laws.